Frequently asked questions

Food waste disposer FAQs

How do I keep my disposal unit performing as good as new?

An InSinkerator® food waste disposer is designed to be maintenance-free. The best way to keep it in good condition is simply to use it regularly. Keep it clean with a moderate stream of cold water after you’ve used it.

You can use bicarbonate of soda (baking soda) to freshen the waste disposal unit up, particularly if a little food waste has been left inside it. And here’s an InSinkErator® tip for extra freshness – grind a lemon or citrus fruit in the machine for a few seconds without water. Never put bleach in the food waste disposer.

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How much does food waste disposal cost?

The cost for operating any waste disposer is relatively low. InSinkErator® disposers grind faster, so they use less electricity. Operating a .55 HP waste disposal unit for a month consumes power equal to a 100 watt light bulb switched on for an hour. Disposers use very little water, but the speed of an InSinkErator® food waster disposer keeps it to the absolute minimum — on average just a .04% increase in water consumption.

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It has stopped working and there seems to be no power

It is likely that the overload protector has been activated to protect the motor from stress. With the power switched OFF, check inside the InSinkErator® disposer and remove anything that may have fallen inside, such as a metal utensil. Then press the reset button on the base of the disposer. Simply pressing the button back in will re-engage the motor. If there is still no power, check the plug connection.

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I think my disposal unit may be jammed:

Every unit is supplied with a wrenchette (a simple Allen spanner). Inserting and rocking this spanner back and forth will generally release any jam. Turn the power off and insert the key into the socket under the base of the food waste disposer. Turn the key backwards and forwards until you can rotate the key a full 360°. Remove the spanner and press the red reset button.

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Do I need a particular sink to use a food waste disposer?

No. An InSinkErator® food waste disposer will fit a single bowl or half bowl, stainless steel or other material. The standard 3.5 inches (90mm) sink opening is ideal and the disposer comes with an attachment for that size. However, accessory flanges are available for most non-standard holes/sinks. Remodelling the kitchen is an ideal time to think about the importance of convenience and hygiene and how to eliminate the problems of food waste. It also means that a professional might be on hand to do the installation. A disposer can also be installed into an existing sink/kitchen.

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What if I have a septic tank?

Having a septic system does not represent an obstacle. Septic systems already require a certain amount of food-derived substances to accelerate the various biological reactions. A normal 1800-litre septic tank is perfectly adequate.

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How noisy are food waste disposers?

Surprisingly quiet… a lot quieter than many imagine. InSinkErator motors are particularly quiet and certain models have even greater quietness features.

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Steaming hot water tap FAQs

How often will I need to change the filter?

Based on normal family use, you can expect to change the filter on your InSinkErator® steaming hot water tap twice a year.

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What temperature is the water dispensed at?

The maximum temperature of the water dispensed from an InSinkErator® hot tap is 98ºC, perfect for hot drinks and a host of kitchen tasks.

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What size is the hot water tank and where is it located?

All InSinkErator® steaming hot water taps use the space saving 2.5 litre tank which sits neatly under most sinks.

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Is regular maintenance required?

No, servicing for an InSinkErator® hot tap is not necessary.

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General FAQs

Are InSinkErator® products easy to install?

Based on average family usage, you can expect to change the filter on your InSinkErator steaming hot water tap twice a year.

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How safe are InSinkErator® products?

All InSinkErator® hot taps feature a safety lever/lock mechanism. Despite what many people think, InSinkErator® waste disposers have no blades. The grinding mechanism is incredibly safe.

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How do I cancel my order?

We want you to be delighted with your order. If you wish to cancel your order you may do so at any time from the day you placed the order and before it is delivered and up to 14 days afterwards, beginning on the day after your order (in its entirety) is delivered to you. Download and complete our order cancellation form to cancel your order.

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